FAQ

Welcome to the Platomer FAQ page.
Here you’ll find answers to the most common questions regarding our products, shipping, and customer support.
If you need further assistance, feel free to contact us — our team is always happy to help.

1. How long does delivery take?
   Our estimated delivery timeline is as follows:

Processing time: 1–3  days
Shipping time: 5–12  days
Total estimated delivery: 6–15  days

For more detailed information, please visit our Shipping Policy.

2. Do you offer free shipping?
   Yes, we offer free shipping on all orders within Sweden.
   Additional details can be found in our Shipping Policy.

3. Where is Platomer based?
   Platomer operates online and serves customers across Sweden, offering a curated selection of products with nationwide delivery.

4. What should I do if my item arrives damaged or defective?
   If your order arrives damaged or defective, we will provide a replacement at no additional cost.
   Please contact our support team and return the item within 30 days of delivery.
   More information is available in our Refund and Return Policy.

5. Can I cancel my order after placing it?
   Yes. Orders can be cancelled within 24 hours of purchase.
   To request a cancellation, please contact our customer support team as soon as possible.

6. What is your return policy?
   We offer a simple and straightforward return process.
   Full details are outlined in our Refund and Return Policy.

7. When will I receive my refund?
   Once your return has been received and inspected, refunds are typically processed within 7 days.
   Refunds will be issued to the original payment method used at checkout.
   For more details, please see our Refund and Return Policy.

8. Do your products come with coverage?
   Yes, all products include a 30-day coverage period for your peace of mind.
   Full details can be found in our Refund and Return Policy.

9. How can I contact customer support?
   You can reach our support team via the Contact Us Page or by emailing info@platomer.com.
   We’re always happy to assist with any questions or concerns.

10. Do you ship internationally?
    At this time, we ship only within Sweden.
    We are actively working on expanding our shipping destinations in the future.

11. Do you have a physical store?
    No, Platomer operates exclusively online.
    This allows us to focus on quality, efficiency, and competitive pricing.

12. Do you accept bulk or wholesale orders?
    Yes, we do accept bulk and wholesale orders.
    Please contact our support team for personalized assistance and pricing details.

13. How can I exchange an item?
    If you would like to exchange an item for a different size or model, please follow the instructions provided in our Refund and Return Policy.

14. How can I track my order?
    You can track your order at any time using the Track Order Page.
    Simply enter your order number and email address to receive real-time updates.

Contact Information:

Store Name: Platomer
Address: Skattegårdsvägen 26, 165 41 Stockholm, Sweden
Email: info@platomer.com
Phone: +44 07476 692321

Customer Service: Monday to Sunday: 9:00 AM – 5:00 PM (GMT+2)

We do our best to reply to your e-mail within 1–2 days.